Customer Support Executive
Job Description
Role Description:
The role will involve handling customer calls/WhatsApp/email and resolving queries instantly with
satisfaction. Go deep for unsolved queries and do needful to co-ordinate with respective teams to
get queries sorted with quick-TAT.
It will also require out-bound activities to get customer insights, feedback and written/video review
to increase brand authority. Roles may involve co-ordinating with vendors and internal
technical/business teams to bring top-notch customer experience.
Skillsets & requirements:
● Individual with empathic and passionate customer support mindset
● Punctual at job and responsible actions to meet expected customer support standards
● Good at verbal Gujarati & Hindi communication & written English communication
● At least 2 years of Prior customer support experience at consumer facing
brand/e-commerce/software platforms
● Looking for a long-term opportunity
● Willing to work in a team and open to take above and beyond responsibility whenever
required in the fast pace startup environment
Ideal for candidates with 2-5 years of customer support experience in E-commerce/digital services
profile. It's Ahmedabad based work from office opportunity.
Role Description:
The role will involve handling customer calls/WhatsApp/email and resolving queries instantly with
satisfaction. Go deep for unsolved queries and do needful to co-ordinate with respective teams to
get queries sorted with quick-TAT.
It will also require out-bound activities to get customer insights, feedback and written/video review
to increase brand authority. Roles may involve co-ordinating with vendors and internal
technical/business teams to bring top-notch customer experience.
Skillsets & requirements:
● Individual with empathic and passionate customer support mindset
● Punctual at job and responsible actions to meet expected customer support standards
● Good at verbal Gujarati & Hindi communication & written English communication
● At least 2 years of Prior customer support experience at consumer facing
brand/e-commerce/software platforms
● Looking for a long-term opportunity
● Willing to work in a team and open to take above and beyond responsibility whenever
required in the fast pace startup environment
Ideal for candidates with 2-5 years of customer support experience in E-commerce/digital services
profile. It's Ahmedabad based work from office opportunity.
