*Reports To:* Bodyshop Manager / Works Manager
Handles 8-10 Bodyshop RO per day
*2. Role Objective*
To be the single point of contact for accidental/dent repair customers. Maximize customer satisfaction, bodyshop revenue, insurance claims conversion, and ensure 100% quality & on-time delivery as per OEM standards.
*3. Key Responsibilities*
*A. Customer Handling & Job Card Process - 50%*
1. Greet customer, understand accident/damage details, calm customer
2. Perform *360-degree vehicle inspection* with customer, capture photos/videos in DMS/OEM app
3. Open Bodyshop Job Card, note all damages, accessories, belongings, fuel, odometer
4. Prepare detailed *Estimation* – Labour + Parts + Paint with parts availability check
5. Explain estimate, process, and TAT to customer and take written approval
6. Coordinate with Insurance Surveyor for spot/ final survey and approval
7. Update customer daily on repair status – approval, parts, painting, assembly
8. Conduct final quality check, explain work done, handover vehicle, collect feedback & payment
*B. Insurance & Revenue - 30%*
1. Achieve monthly targets for Bodyshop Revenue, Insurance Claim Load, Parts & Labour
2. Ensure *100% Insurance Cases* – Cashless and Reimbursement
3. Push Value Added Services – Paint Protection, Anti-rust, Wax polishing, Detailing
4. Minimize supplementaries through accurate initial estimation
*C. Process & Quality Compliance - 20%*
1. Follow OEM Bodyshop Process – Job Card to Invoice to Gate Pass
2. Ensure proper documentation – Claim Form, Survey Report, Satisfaction Voucher, Salvage
3. Ensure vehicle cleanliness, customer belongings safety, and workshop safety
4. Maintain grooming, uniform, ID card as per OEM standard
5. Achieve *CSI/SSI > 90%* and *Zero Complaint on Delivery*
*4. KPIs*
KPI Target
Bodyshop RO / Day 8-10
Insurance Conversion 100%
Estimation Accuracy > 95%
TAT Adherence As per job size: Minor 2-3 days, Major 7-10 days
CSI / SSI > 90%
DMS & Photo Documentation 100% same day
Supplementaries < 5% of cases
*5. Required Skills & Qualification*
*Education:* Diploma/B.E. in Automobile/Mechanical OR Graduate with bodyshop experience
*Experience:* 2-5 years as Bodyshop Advisor / Insurance Executive / Service Advisor. Automobile dealership experience must.
*Technical Skills:*
1. Good knowledge of body repair, paint process, parts pricing, insurance claim process
2. Knowledge of DMS and insurance portals – TATA AIG, Bajaj, ICICI, IFFCO etc.
3. Ability to do accurate dent estimation
4. MS Office & Mobile Apps for photo upload
*Soft Skills:*
1. Customer handling under stress, Negotiation with surveyor
2. Excellent communication in Hindi, English, Local language
3. Target oriented, disciplined, presentable
*6. Career Path*
Bodyshop Advisor > Sr. Bodyshop Advisor > Bodyshop Manager > GM Service / Bodyshop Head
*Reports To:* Bodyshop Manager / Works Manager
Handles 8-10 Bodyshop RO per day
*2. Role Objective*
To be the single point of contact for accidental/dent repair customers. Maximize customer satisfaction, bodyshop revenue, insurance claims conversion, and ensure 100% quality & on-time delivery as per OEM standards.
*3. Key Responsibilities*
*A. Customer Handling & Job Card Process - 50%*
1. Greet customer, understand accident/damage details, calm customer
2. Perform *360-degree vehicle inspection* with customer, capture photos/videos in DMS/OEM app
3. Open Bodyshop Job Card, note all damages, accessories, belongings, fuel, odometer
4. Prepare detailed *Estimation* – Labour + Parts + Paint with parts availability check
5. Explain estimate, process, and TAT to customer and take written approval
6. Coordinate with Insurance Surveyor for spot/ final survey and approval
7. Update customer daily on repair status – approval, parts, painting, assembly
8. Conduct final quality check, explain work done, handover vehicle, collect feedback & payment
*B. Insurance & Revenue - 30%*
1. Achieve monthly targets for Bodyshop Revenue, Insurance Claim Load, Parts & Labour
2. Ensure *100% Insurance Cases* – Cashless and Reimbursement
3. Push Value Added Services – Paint Protection, Anti-rust, Wax polishing, Detailing
4. Minimize supplementaries through accurate initial estimation
*C. Process & Quality Compliance - 20%*
1. Follow OEM Bodyshop Process – Job Card to Invoice to Gate Pass
2. Ensure proper documentation – Claim Form, Survey Report, Satisfaction Voucher, Salvage
3. Ensure vehicle cleanliness, customer belongings safety, and workshop safety
4. Maintain grooming, uniform, ID card as per OEM standard
5. Achieve *CSI/SSI > 90%* and *Zero Complaint on Delivery*
*4. KPIs*
KPI Target
Bodyshop RO / Day 8-10
Insurance Conversion 100%
Estimation Accuracy > 95%
TAT Adherence As per job size: Minor 2-3 days, Major 7-10 days
CSI / SSI > 90%
DMS & Photo Documentation 100% same day
Supplementaries < 5% of cases
*5. Required Skills & Qualification*
*Education:* Diploma/B.E. in Automobile/Mechanical OR Graduate with bodyshop experience
*Experience:* 2-5 years as Bodyshop Advisor / Insurance Executive / Service Advisor. Automobile dealership experience must.
*Technical Skills:*
1. Good knowledge of body repair, paint process, parts pricing, insurance claim process
2. Knowledge of DMS and insurance portals – TATA AIG, Bajaj, ICICI, IFFCO etc.
3. Ability to do accurate dent estimation
4. MS Office & Mobile Apps for photo upload
*Soft Skills:*
1. Customer handling under stress, Negotiation with surveyor
2. Excellent communication in Hindi, English, Local language
3. Target oriented, disciplined, presentable
*6. Career Path*
Bodyshop Advisor > Sr. Bodyshop Advisor > Bodyshop Manager > GM Service / Bodyshop Head